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FAQS

No Question Is Too Small—Ask Away, We’re Listening!

Have a question or need clarification? Don’t hesitate to reach out. Our team is here to help and we’re ready to provide all the answers you need.

Can I use Elaren tools with my clients or team members?

You can use Elaren™ tools within your own organisation under the standard licence.

To use them with clients, in training programs, or across multiple businesses, you need a commercial licence. Contact us for pricing.

Are your toolkits legal or HR advice?

No. Elaren tools are for clarity, alignment, and communication support, not legal, HR, therapeutic, or psychological advice. We always recommend seeking qualified professional input for formal or high-risk matters. Refer to our terms of service for more information. www.elaren.com/legal.

What is your refund policy?

Due to the digital nature of our products, all sales are final unless otherwise stated. We comply with Australian Consumer Law, so if your purchase is defective, you have statutory rights.

Can I share your templates with others?

Only within your licensed team. Sharing outside your organisation, including with contractors, clients, or partner businesses, violates our terms unless you hold a commercial licence.

Can I share your templates with others?

We encourage self-reporting and respectful resolution. Email support@elaren.com, and we’ll work with you to clarify licensing or propose a fair path forward. We don’t punish honest mistakes, but we do protect our intellectual property.

I’m launching a course or coaching program. Can I include your tools?

Possibly, with the right commercial licence. Elaren tools may not be embedded, resold, or used as course content without explicit approval and licensing.

Are Elaren tools suitable for global use?

Yes. Elaren tools are designed for international relevance and have been used by leaders and teams across North America, Europe, Asia, and beyond. They are principle-based and framework-driven, making them adaptable across diverse industries, sectors, and organisational cultures.

While the tools are designed to complement your internal policies and legal frameworks, you are responsible for ensuring alignment with your local HR, compliance, and legal requirements.

Can I white-label or rebrand your materials?

No. All tools remain branded under the Elaren™ and Clarity Always™ systems. Rebranding, stripping attribution, or passing off content as your own is prohibited.

How do I get notified of updates or changes?

If you’ve purchased a toolkit or opted into our list, you’ll receive update notices via email. You can also check www.elaren.com/terms and www.elaren.com/privacy at any time for the latest policies.

Do you offer coaching or consulting services?

Yes, selectively. We offer private coaching, structured clarity sprints, and strategic consulting for organizations committed to implementing clarity at scale. Availability is limited and by application only.

To explore options, email support@elaren.com with the subject line: Coaching/Consulting Enquiry

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No Question Is Too Small—Ask Away, We’re Listening!

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